Support
Finding a committed partner capable of assisting in the delivery of a high quality, consistent and cost effective SAP support service can prove challenging. Many support services can be restrictive and often don’t cover the full spectrum of SAP functions, don’t allow for peaks and troughs in demand and don’t go-beyond problem solving.
Flexibility, Quality, Exceptional Value

PACC is different. We provide a high quality, consistent support service, covering the full range of SAP functions and offer an un-rivalled level of flexibility and knowledge transfer. That is why customers are increasingly switching their SAP support to PACC and why we have never lost a support customer to a competitor.

1. Complete, Reliable and Consistent Support Service
2. Competitive Rates to suit all businesses

PACC’s for SAP™ Post Implementation Support Services enable constrained landscapes like yours to mix and match Post Implementation services like Managed services (systems support maintenance and management), Helpdesk services (Functional and Application support), Upgrade services and Customization services (ABAP Development), helping you optimize your SAP™ investments quickly and effectively.

Remote SAP Basis Administration Services
Offshore ABAP Development Services
SAP Version Upgrade Services
Remote SAP Application Helpdesk Services
Consultancy Services
   
24x7 Support Centres
  Mumbai
  Pune
  Bangalore
  Delhi

Highlights
Vision of PACC is to consistently deliver high-quality solutions focused on improving customer satisfaction.
Low Cost of Implementation with Pre-Configured Solutions and approved techniques.
Minimum implementation Period.
High Quality Standards by following CMMI process.
Proactive monitoring, troubleshooting, and servicing
Committed levels of Availability, Serviceability, and Reliability
24 x 7 helpdesk resolving both functional and technical issues
Access to a comprehensive knowledge base and time saving tools
Access to a comprehensive IT infrastructure to try and test new SAP™ solutions and products
Extended support teams that can shrink or grow with your support needs.
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SAP Solutions
A key part of PACC’s role as a SAP Implementer involves staying abreast of these developments and ensuring that SAP users benefit from them.
PACC informs you of developments relevant to your situation and identifies potential benefits to your organisation. We explain what’s involved in making the change and what you can expect from the end result.
Consultancy Services
PACC’s consultancy services feed in to most stages of our customer engagement cycle, but we also provide these on a standalone basis to meet any gaps you have in your SAP resourcing requirements.
We are able to provide consultants at all levels and across all functional and technical SAP-related disciplines. At management level, we offer consultancy services in the areas of Programme, Project, Change, BPR and Data Migration Management.
SAP Training
Knowledge transfer is a by-product of all of PACC’s services and happens on an informal basis throughout pre-project and project phases. We also develop and deliver structured workshops and training courses to meet specific needs – whether user-oriented or more focused on the development of technical skills.
Since every SAP solution is different, where possible, we tailor our courses to your own SAP environment, making use of your test system or incorporating your data into our training course – to maximise education effectiveness. Training is delivered either at our dedicated facility or at your site.
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